Refund policy

This Refund Policy explains how returns, exchanges and refunds work at Stella Sydney. It is a voluntary policy that sits on top of your rights under the Australian Consumer Law; nothing in it limits or excludes those rights.

1. Return period

You may return any item within 30 calendar days of the day it was delivered. The delivery date shown in the carrier's tracking is the start of the 30 days. Returns registered after 30 days are handled under the Australian Consumer Law where a fault is involved, and otherwise at our discretion.

2. Condition of returned items

Items must be returned new, unworn, unwashed and with all original tags attached. Try garments on carefully, as you would in a store. Items that are worn, washed, altered, marked or missing their tags cannot be accepted for a change-of-mind refund. This condition does not apply to faulty items.

3. How to register a return

Email info@stellasydney.com with your order number and the item you want to return. Support confirms the return, sends the return instructions and the return address, and tells you what to expect. Please do not send a parcel before you have this confirmation; the business address shown in our footer is our operator address, not a return destination. Once your return is registered you have 14 days to post it.

4. Exchanges

Exchanges for another size or colour are possible within the 30-day return period, and they are free. Email us with your order number and the size or colour you would like. As soon as the exchange is registered we reserve the replacement and send it straight away, before your original item has arrived back with us. Both the return of your original item and the shipping of the replacement are paid by Stella Sydney. If the size or colour you want is no longer available, we tell you immediately and refund you in full instead.

5. Return costs

Costs depend on the reason for the return:

  • Exchange for another size or colour: free. We cover the return shipping and the replacement shipping.
  • Change of mind with a refund: you pay the return postage. There is no restocking fee and the full item price is refunded.
  • Faulty, damaged or wrong item: we cover the return. Where you have already paid reasonable return postage, we reimburse it once the fault or error is confirmed.

6. Refunds

Refunds are issued within 5 calendar days after we receive the returned item, to the original payment method. We do not deduct any amount for use of the item. You receive an email when the refund has been issued.

7. Order changes and cancellations

You can change or cancel an order free of charge until the parcel is handed to the carrier. Email us with your order number as early as possible. Once the carrier has the parcel, the return and exchange rules above apply.

8. Faulty items and your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item has a major failure, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If an item has a minor failure, we will repair or replace it within a reasonable time, or refund you if that is not possible. For a confirmed fault we also reimburse the reasonable costs of returning the item. These rights are not limited by the 30-day period, the unworn and tags conditions or the cancellation rules in this policy. To make a claim, email us with your order number and a description or photo of the problem; we respond during support hours and arrange the remedy with you.

9. Sale items and gifts

All items on this store are sold at their regular price. If you received an item as a gift and want to return it, the refund goes to the original purchaser's payment method; an exchange can be sent to you directly.

10. Non-returnable items

There are no product categories excluded from returns on this store. Every garment we sell can be returned or exchanged under the conditions above.

11. Complaints

If you are unhappy with how a return or claim was handled, email us and mark the message as a complaint. We review it and reply within 5 business days. Australian consumers can also contact the consumer protection agency in their state or territory or the Australian Competition and Consumer Commission (ACCC) for guidance on their rights.

12. Step by step: how a return or exchange works

  1. Email us within 30 days of delivery with your order number and tell us whether you want an exchange (which size or colour) or a refund.
  2. Support confirms your request, sends the return instructions and the return address, and, for an exchange, dispatches your replacement straight away.
  3. Pack the item unworn, unwashed and with its tags in its original or similar packaging and post it within 14 days of the confirmation. For an exchange or a faulty item we provide return instructions; you arrange the shipment and obtain the label from your chosen carrier; for a change-of-mind refund you choose the postage.
  4. Keep the postage receipt and tracking number until the return is complete.
  5. When the parcel arrives with us, we check it and issue your refund within 5 calendar days, or, for an exchange, close the return as your replacement is already on its way.

13. Exchange examples

Wrong size: you order a shirt in M and it feels tight. Email us within 30 days; we send an L immediately and cover the return postage for the M; you arrange the return shipment and obtain the label from your chosen carrier, and you pay nothing extra. Different colour: you prefer the navy over the beige. Same process, same conditions. Size no longer available: if the L has sold out by the time you write, we tell you straight away and refund the shirt in full once it is back with us, and the return postage is still on us because the exchange could not be fulfilled.

14. Partial returns

You can return some items from an order and keep the rest. The refund covers the returned items at the price you paid. Because shipping is free on every order, there is no shipping charge to adjust, whatever you keep.

15. Return timeline at a glance

  • Return or exchange window: 30 calendar days from delivery
  • Registration: by email, before you post anything
  • Posting deadline after confirmation: 14 days
  • Replacement dispatch for exchanges: immediately after registration
  • Refund after we receive the return: within 5 calendar days, to the original payment method
  • Order change or cancellation: free until the parcel is handed to the carrier

Related policies

Contact

Brand name: Stella Sydney
Operated by: Mumora Media LLC
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Warehouse address: 29 Koolbirra Rd, Maryknoll VIC 3812, Australia
Email: info@stellasydney.com
Support hours: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)

Last updated: 24 October 2026