Shipping policy
This Shipping Policy explains how orders from Stella Sydney are processed, dispatched and delivered, and what to expect if something goes wrong on the way. It applies to every order placed on this store for delivery within Australia.
1. Shipping costs
Shipping is free on every order to Australia. There is no minimum order value, no shipping fee at checkout and no surcharge for any region within Australia. The price you see at checkout is the full amount you pay.
2. Delivery regions
We currently deliver to addresses in Australia, including all states and territories. Checkout only accepts Australian delivery addresses. If you need delivery to another country, email us before ordering and we will tell you whether we can help.
3. Processing time
Orders are processed within 1 to 2 business days after the order is placed. Business days are Monday to Friday and exclude public holidays. Processing means your order is checked, packed and handed to the carrier.
4. Order cut-off
The daily order cut-off is 2:00 PM EST/EDT (Eastern Time). Orders placed before the cut-off on a business day start processing that day. Orders placed after the cut-off, on a Saturday, Sunday or public holiday start processing on the next business day. For example, an order placed on a Friday at 4:00 PM EST/EDT starts processing on Monday and is handed to the carrier by Tuesday at the latest.
5. Dispatch and tracking
Orders are packed and dispatched by our fulfilment partner. As soon as your parcel is handed to the carrier you receive a shipping confirmation by email with a tracking link. You can also follow your parcel at any time on our Track Order page by entering your order number and email address. Tracking events can take up to 24 hours to appear after dispatch.
6. Delivery time
Transit takes 5 to 8 business days from dispatch to delivery within Australia. Delivery is made on business days, Monday to Friday. The carrier may leave the parcel in a safe place or with a neighbour according to its own rules, or leave a card if a signature is needed.
7. Total delivery time
Adding processing and transit, you can expect your order within 6 to 10 business days after placing it. As a worked example: an order placed on a Monday before 2:00 PM EST/EDT is dispatched by Wednesday at the latest and typically arrives between the following Monday and the Friday after that.
8. Delays
Most orders arrive within the times above. Public holidays, severe weather, carrier disruptions and peak periods can add a few days. If your order has not arrived within 10 business days, email us with your order number and we will check the tracking with the carrier and keep you informed until it is resolved.
9. Lost or damaged parcels
If tracking shows no movement for 7 business days after dispatch, or the parcel is marked delivered but has not reached you, email us within 14 days of the expected delivery date. We open an enquiry with the carrier and, if the parcel is confirmed lost, we send a replacement or refund you in full, whichever you prefer. If a parcel arrives damaged, keep the packaging, send us a photo within 7 days of delivery, and we replace the item or refund you at no cost to you. These remedies are in addition to your rights under the Australian Consumer Law.
10. Delivery address
Please check your delivery address carefully before completing checkout. You can change the address by email until the parcel is handed to the carrier. Parcels returned to us because of an incomplete or incorrect address are re-sent once the address is confirmed.
11. Import duties and taxes
For deliveries within Australia there are no import duties, customs charges or additional taxes to pay on delivery. The total shown at checkout is the full amount.
12. Returns and exchanges
Return and exchange shipping is covered in our Refund Policy. In short: exchanges for another size or colour are free both ways, change-of-mind return postage is paid by you, and faulty or wrong items are returned at our cost.
13. Order confirmation and packaging
After you place an order you receive an order confirmation by email within a few minutes. It lists the items, colours and sizes you chose, the delivery address and the total charged. Please check it and email us straight away if anything is wrong, because changes are only possible until the parcel is handed to the carrier. Garments are folded and packed to arrive uncreased and protected; if you order several pieces they are sent together in one parcel whenever they are processed on the same day.
14. Multiple items and split deliveries
Orders with several items normally ship as one parcel with one tracking number. In the rare case that part of an order has to follow later, you receive a separate shipping confirmation and tracking link for each parcel, and you are never charged extra shipping. Your 30-day return period runs from the delivery date of each parcel for the items it contains.
15. Delivery to businesses, apartments and parcel lockers
You can have your order delivered to a home, a workplace, an apartment building or a parcel locker, as long as the address is in Australia and accepts carrier deliveries. For workplaces, add the business name to the address so the parcel reaches you. For apartments, include the unit number. Deliveries follow the carrier's rules on safe-drop and signatures; if a parcel cannot be left safely, the carrier leaves a card or takes it to a collection point named in the tracking.
16. Public holidays
Processing and transit times are counted in business days, Monday to Friday. Public holidays observed by our fulfilment partner or by the carrier in your state or territory are not business days, so an order placed just before a holiday can take a little longer than the ranges above. The tracking link shows the current carrier estimate for your parcel.
17. What to include when you contact us about a delivery
To resolve a delivery question quickly, email us with your order number, the delivery address on the order and, if you have it, the tracking number and the latest tracking status. We reply during support hours, Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time), and keep you updated until the parcel has arrived or the matter has been resolved with a replacement or refund.
Related policies
Contact
Brand name: Stella Sydney
Operated by: Mumora Media LLC
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Warehouse address: 29 Koolbirra Rd, Maryknoll VIC 3812, Australia
Email: info@stellasydney.com
Support hours: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)
Last updated: 24 October 2026